Customer Service

All sales will be conducted through our Nature's Vault web site. You may order directly through our website using the email option next to every item or use the Contact form to send a list of items you would like to purchase or inquire about. All specimens are available on a first-come, first-serve basis. Each specimen will include an ID Card from The Hupé Collection. Any additional items such as, but not limited to, a Certificate of Authenticity, prior collection labels, export permits or additional information regarding provenance will also be included.

Payment & Sales Tax
We accept Personal Checks, Company Checks, Money Orders, Cashier Checks, Bank Wire Transfers and PayPal. Payment plans to pre-qualified clients are also offered as an option on higher priced items.

Our preferred method of payment is by Check (US orders only) or Bank Wire Transfer. All payments must be made in US dollars. Please allow up to 10 days for checks to clear our bank before shipment is released. Florida residents please add 7% sales tax or submit a sales tax resale number.

For Italian orders, we DO NOT accept PayPal payments due to unfair business practices that do not protect the seller.

All US orders are typically shipped by USPS Priority Flat Rate mail (with delivery confirmation for US customers). For more expensive items and/or expedited shipping, please include requested shipping method and/or insurance at time of order to receive the actual shipping rate. We recommend FedEx, UPS or DHL in these cases for better security of shipment.

For International locations, we calculate the actual shipping and/or insurance cost based on the method of shipping requested. Shipping charges are calculated by weight and destination. We do not charge a handling or service fee! Shipments are typically sent within two business day of receiving cleared payment. Please allow up to 10 days for checks to clear our bank before shipment is released.

For Italian orders, we do not take responsibility for lost or stolen shipments due to corrupt activities within Italy's shipping and/or customs departments. Italian shipments are made strictly by FedEx and the customer bears all responsibility for packages that are not received for any reason (i.e. theft, lost, etc.). We also do not take responsibility for orders from countries with unreliable mail service. Insurance in these cases is strongly encouraged.

Guarantee & Return Policy
100% Satisfaction Guaranteed - All items are guaranteed authentic and have impeccable provenance. None of our specimens have been repaired or restored unless otherwise stated in the description.

If your purchase does not meet your expectations and you wish to make a return please contact us immediately via email or phone and let us know you will be returning the item. Returns must be received within 14 days from receipt of the item and in the original condition. Return shipping and/or insurance is the responsibility of the customer. Please package return items with the same care as they were shipped to you. Buyer assumes cost of return shipping.

Privacy Policy
Nature’s Vault is committed to protecting your privacy. This Statement of Privacy applies to the Nature’s Vault web site and governs data collection and usage. By using the Nature’s Vault web site, you consent to the data practices described in this statement.

We collect information when you use the Contact form on our site or place an order using the direct email link next to every item. When ordering or contacting us on our site, you may be asked to enter your name, mailing address, email address and phone number. Any of the information we collect from you may be used in one of the following ways: to reply to your inquiry, to process transactions, to improve customer service, to personalize your experience and to improve our website. Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of processing and shipping the purchased product or service requested.

The email address you provide for order processing may be used to send you information and updates pertaining to your order and/or to periodically send information regarding new items we have to offer. You may unsubscribe from these mailings by simply responding to the email with the word “unsubscribe" in the subject line. We have in place security measures to maintain the safety of your personal information when you place an order by our email order links or Contact form. We use a secured server.

We do not sell, trade, or otherwise transfer to outside parties your personal information. We may release information to trusted third parties who are directly involved in operating our website, help conduct our business, or provide service to you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.

Copyright Notice
Distribution of text, graphics and images without the express written permission from Nature’s Vault, Inc. is prohibited. This includes mirroring this information, modifying or re-using the text, graphics and images from our site. You may print copies of the information for your own personal use. You may also cite as an information source in other publications.

The scale cubes in some product images measure 1cm square. They are intended for size comparison and are not included unless otherwise stated.

Copyright 2012 - Current All Rights Reserved Nature's Vault, Inc.